Customer Service Team Leader - Alexandria

Egypt - Alexandria


38 1527
  • Job Role / Function

    Customer Service

  • Manage others


  • Vacancies


  • Years of Experience

    2 - 5

  • Career Level

    Mid Career / Senior

  • Degree


  • Nationality


  • Gender


  • Age

    Min: 25 - Max: 50

  • Employment Type

    Full time

  • Expiry date

    30 Mar 2020

Job description

    • Optimize CSRs performance from both a quality and efficiency perspective
    • Provides statistical and performance feedback and coaching on a regular basis to each team member.
    • Address disciplinary and/or performance problems according to company policy.
    • Identify training needs and maintain all Nestle R&D specific training material
    • Drive knowledge transfer within the team
    • Roster distribution to achieve the target
    • Provide input/feedback to Management team where required
    • Remain well versed in Call Monitoring policies, procedures, standards and documentation
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Job requirements

    • We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
    • Excellent written and Spoken English
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    Social Insurance
    Medical insurance
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Additional Information

About this company

UX Centers
UX CENTERS , a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible to cover the entire value chain of customer relationship.
For several years, UX CENTERS has supported its customers operating in multiple sectors and industries, in creating value and optimizing the customer experience, with a unique approach oriented towards operational excellence.

UX CENTERS has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide. Combining human intelligence and artificial intelligence, UX CENTERS offers optimal proactive services.

By your side, we design innovative solutions, tailor-made and adapted to your profession and at each stage of the customer journey.

UX CENTERS continues to build strong strategic relationships with its customers. We work closely together to achieve the objectives set in terms of performance, transformation or financial results.
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