This job is no longer accepting applications. See More Jobs

Customer Service technical support - English - Alexandria

Egypt - Alexandria

Posted

40 1237
  • Salary


    10,000 - 15,000 Unspecified

  • Job Role / Function

    Customer Service

  • Manage others

    Yes

  • Vacancies

    56

  • Years of Experience

    0 - 3

  • Career Level

    Entry Level

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Age

    Min: 18

  • Employment Type

    Full time

  • Expiry date

    17 Dec 2022

Job description

    As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software. Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
Read More Read Less

Job requirements

    Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
    Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
    Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
    Maintain basic knowledge of client products and/or services
    Prepare complete and accurate work including appropriately notating accounts as required
    Participate in activities designed to improve customer satisfaction and business performance
    Offer additional products and/or services
    Track, document and retrieve information in call tracking database
    Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
    The ability for self-learning during the training process.
Read More Read Less

Benefits

    Rotational shifts 24/7
    Fluent English speaker
    Work from site
    Graduate ( Preferable)
Read More Read Less

Additional Information

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
Read More Read Less
Recent Jobs
Hot jobs

Download Jobzella Mobile App

Jobzella mobile app for Android and iPhone