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Customer Service technical support - English - Alexandria

Egypt - Alexandria


40 1237
  • Salary

    10,000 - 15,000 Unspecified

  • Job Role / Function

    Customer Service

  • Manage others


  • Vacancies


  • Years of Experience

    0 - 3

  • Career Level

    Entry Level

  • Nationality


  • Gender


  • Age

    Min: 18

  • Employment Type

    Full time

  • Expiry date

    17 Dec 2022

Job description

    As a Support Professional, you’ll be troubleshooting for Office 365 Cloud customers and helping them out with any problems or questions they may have about their software. Using your expert knowledge, you’ll do whatever it takes to get to the bottom of the issue, making sure they get a first-class experience along the way.
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Job requirements

    Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
    Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
    Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
    Maintain basic knowledge of client products and/or services
    Prepare complete and accurate work including appropriately notating accounts as required
    Participate in activities designed to improve customer satisfaction and business performance
    Offer additional products and/or services
    Track, document and retrieve information in call tracking database
    Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
    The ability for self-learning during the training process.
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    Rotational shifts 24/7
    Fluent English speaker
    Work from site
    Graduate ( Preferable)
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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