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Customer Service/Technical Support-English
Cairo
Egypt - Cairo
Egypt
Egypt - Cairo
2022-03-22T10:39:39+00:00
Posted
-
Salary
10000 15000 Month
10,000 - 15,000 EGP - Egyptian Pound -
Job Role / Function
Customer Service
-
Manage others
Yes
-
Vacancies
99
-
Years of Experience
1 - 3
-
Career Level
Mid Career / Senior
-
Degree
Bachelor
-
Education
Any
-
Gender
Unspecified
-
Employment Type
Full time
-
Expiry date
21 May 2022
Job description
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As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:
Handling incoming inquiries from English customers via the phone, email and on online,
providing support for customers to effectively resolve their queries,
using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
updating our systems with complete and accurate details regarding your customer interactions.
Job requirements
-
Fluent English communication and interpersonal skills (written & verbal)
Grades Only
Technical background is a must
Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server, MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA )
1 Year of relevant Customer Service experience is a must
Highly motivated and strong work ethic.
Courteous, friendly, and professional manner
Strong computer skills and attention to detail
Ability to work to deadlines and targets
Flexibility in your approach to work to meet the changing needs of the business
Ability to work as a team member, as well as independently
Benefits
-
Competitive salary
Customer Service/Technical Support English Up to 14,000 EGY
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Access to training and development opportunities
Additional Information
-
Fluent English Speaking and writing.
Graduates Only .
Males and females recommended .
Technical experience minimum of 1 years.
Must to be certified any of this courses ( PHP, HTML5, CSS3,SQL Server, MySQL ,UML, LAN , WAN ,VLAN, HAproxy, DHCP, DNS, CCNP, CCNA ).
Interested to work over the phone.
Skills:
PHP
HTML5
CSS3
SQL Server
MySQL
UML
LAN
WAN
VLAN
HAproxy
DHCP
DNS
CCNP
CCNA
About this company
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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