Earn up to 11,200 EGP Gross +1000 KPIs The Advisor I, Technical Support Tier 2 position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
(B2/C1) Italian level/ English level b1 is must. CCNA course. Microsoft office 365 Apps and services Network experience. Flexible with rotational shifts. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time-critical environment .Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. Fluency in both written and speaking in the language.
Technical Support Italian and English up to 12,200 EGP Gross.
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Annual reward and recognition events
Access to training and development opportunities