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Customer Service/Technical Support/GDS/Ticketing-English

Concentrix
Egypt - Cairo

Posted

4 1983
  • Salary


    8,000 - 9,000 EGP - Egyptian Pound

  • Job Role / Function

    Customer Service

  • Vacancies

    100

  • Years of Experience

    1 - 2

  • Career Level

    Mid Career / Senior

  • Degree

    Bachelor

  • Education

    Any

  • Gender

    Unspecified

  • Employment Type

    Full time

  • Expiry date

    22 May 2022

Job description

    Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.
    As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:

    handling incoming inquiries from English customers via the phone, email and on online,
    providing support for customers to effectively resolve their queries,
    using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
    updating our systems with complete and accurate details regarding your customer interactions.
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Job requirements

    Excellent English communication and interpersonal skills (written & verbal)
    Bachelor
    1 Year of relevant Customer Service experience (preferred)
    GDS/Ticketing/Sabre experience
    Highly motivated and strong work ethic.
    Courteous, friendly, and professional manner
    Strong computer skills and attention to detail
    Ability to work to deadlines and targets
    Flexibility in your approach to work to meet the changing needs of the business
    Ability to work as a team member, as well as independently
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Benefits

    Competitive salary
    Customer Service English/Ticketing Agent Up to 9400 EGY Gross.
    A bright, modern and exciting place to work, with excellent staff facilities
    Performance related pay
    Voluntary Medical plan
    Transportation allowance
    Life insurance
    Annual reward and recognition events
    Holiday pay
    Access to training and development opportunities
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Additional Information

    GDS/Ticketing/Sabre experience is a must
    Ticketing Agent
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Skills:
GDS/Ticketing/Sabre
Ticketing Agent

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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