Customer Support Associate- Italian- Smart Village

Egypt - Cairo

Posted

6 600
  • Salary


    8,000 - 9,000 EGP - Egyptian Pound

  • Job Role / Function

    Customer Service

  • Vacancies

    100

  • Years of Experience

    1 - 2

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Education

    Any

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Employment Type

    Full time

  • Expiry date

    21 Jun 2022

Job description

    Handling incoming inquiries from Italian customers via the phone, email and on online,
    providing support for customers to effectively resolve their queries,
    using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
    updating our systems with complete and accurate details regarding your customer interactions.
    Italian B2/C1 + English B1 + Graduates Only + Valid Visa Min 3 Months
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Job requirements

    Excellent Italian communication and interpersonal skills (written & verbal)
    High school diploma
    3 -6 six months of relevant Customer Service experience (preferred)
    Highly motivated and strong work ethic.
    Courteous, friendly, and professional manner
    Strong computer skills and attention to detail
    Ability to work to deadlines and targets
    Flexibility in your approach to work to meet the changing needs of the business
    Ability to work as a team member, as well as independently
    Hours: 40 hours/week on a rotational shift pattern.
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Benefits

    Competitive salary
    Customer Service Italian and English 11,000 to 14,000 EGP Gross.
    A bright, modern and exciting place to work, with excellent staff facilities
    Performance related pay
    Voluntary Medical plan
    Transportation allowance
    Life insurance
    Annual reward and recognition events
    Holiday pay
    Access to training and development opportunities
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Additional Information

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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