Customer Support Associate- Italian- Smart Village
Cairo
Egypt - Cairo
Egypt
Egypt - Cairo
2022-04-22T12:41:04+00:00
Posted
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Salary
8000 9000 Month
8,000 - 9,000 EGP - Egyptian Pound -
Job Role / Function
Customer Service
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Vacancies
100
-
Years of Experience
1 - 2
-
Career Level
Entry Level
-
Degree
Bachelor
-
Education
Any
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Nationality
Egypt
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Gender
Unspecified
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Employment Type
Full time
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Expiry date
21 Jun 2022
Job description
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Handling incoming inquiries from Italian customers via the phone, email and on online,
providing support for customers to effectively resolve their queries,
using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
updating our systems with complete and accurate details regarding your customer interactions.
Italian B2/C1 + English B1 + Graduates Only + Valid Visa Min 3 Months
Job requirements
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Excellent Italian communication and interpersonal skills (written & verbal)
High school diploma
3 -6 six months of relevant Customer Service experience (preferred)
Highly motivated and strong work ethic.
Courteous, friendly, and professional manner
Strong computer skills and attention to detail
Ability to work to deadlines and targets
Flexibility in your approach to work to meet the changing needs of the business
Ability to work as a team member, as well as independently
Hours: 40 hours/week on a rotational shift pattern.
Benefits
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Competitive salary
Customer Service Italian and English 11,000 to 14,000 EGP Gross.
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Access to training and development opportunities
Additional Information
About this company
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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