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Desktop Admin

Egypt - Cairo


8 3235
  • Job Role / Function

    Information Technology

  • Years of Experience

    1 - 4

  • Career Level

    Entry Level

  • Gender


  • Expiry date

    24 Feb 2022

Job description

    • Provides desktop and End User Support to ensure accessibility of client tools and applications
    • Responsible for incident identification and resolution for level I issues. The SDA will escalate to the TL relating to desktops (PCs, Laptops) or the SDC and SSA for Level II support. The SDA will work closely with the SDC and SSA throughout all incidents
    • Responsible for supporting all facets of desktop administration (logins, passwords, etc.) patching (anti-virus and OS patches) at local site.
    • Complete Daily, Weekly and Monthly checklists accurately and in a timely manner
    • Responsible for adds, moves and changes of all users of the local center.
    • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
    • Responsible for IT asset inventory and disposal in accordance with Sykes standards
    • Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
    • Act as the facilities back-up for Power Infrastructure (Generator, UPS, HVAC)
    • 24x7x365 availability to support end users on an as-needed basis.
    •Serve as the primary IT point of contact for the Site needs relative to site IT need, issues, etc.
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Job requirements

    •Bachelor’s degree; strictly in Information Technology, Computer Science or Computer Engineering.
    •1 to 4 years relevant experience.
    •Excellent understanding of Windows client operating systems.
    •Very good knowledge of Microsoft Office 2013/2016/O365.
    • Good understanding of Windows server and patching requirements.
    •Knowledge of Windows servers; DHCP, DNS, Active Directory Users and Computers, OUs, Groups …etc.
    •MCSE and CCNA knowledge is desired; certificates are preferred.
    •Good background about networks (LAN and WAN networks fundamentals, and Switching, routing, wireless … etc.). with basic knowledge of TCP/IP.
    •Good knowledge of proxy servers.
    • Background of Microsoft SharePoint 2013 is a plus.
    • Knowledge of Backup and restore is a plus.
    • Basic understanding of Virtualization (VMWare).
    • Knowledge of Apple products (iMac, MacBook, iPods, iPad…etc.)
    • English: very good; written and spoken.
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Additional Information

About this company

SYKES is now part of Sitel Group.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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