German/English - Senior Sales Representative

Egypt - Cairo


0 174
  • Job Role / Function

    Customer Service

  • Years of Experience

    3 - 4

  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    20 Mar 2023

Job description

    Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

    Work within dedicated territory for established client

    Provide accurate weekly/ monthly/ quarterly sales forecast

    Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

    Successfully promote products or services for established client

    Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviours and accelerating the customer's time to value

    Utilize data to identify ‘at risk’ and adoption opportunities

    Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

    Manage external competitive pressures and effectively handle objections to retain customers or win new customers

    Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

    Ensure high level of professionalism during all interactions with customers and prospects

    Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

    Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

    Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

    Ability to provide consultative support

    May potentially attend vendor and/or external events, as needed

    May provide mentoring and guidance to more junior staff
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Job requirements

    "• 3 years of prior experience working in a customer service or sales capacity preferred
    • Excellent communication skills in German and English (verbal, written)
    • Prior success in achievement in individual and/or team sales quota/goals
    • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
    • Prior experience in high volume calling required
    • Demonstrated aptitude to learn and optimize new technology and data
    • Advanced problem-solving skills
    • Excellent knowledge of MS Office programs
    • Prior experience working with or similar CRM
    • Proven success in the management of multiple priorities effectively"
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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