Helpdesk Engineer

End Soon
Egypt - Cairo


14 975
  • Job Role / Function

    Information Technology

  • Years of Experience

    2 - 3

  • Career Level

    Entry Level

  • Gender


  • Expiry date

    30 Nov 2022

Job description

    Serve as the first point of contact for users seeking technical assistance over the phone or the e-mail.
     Perform remote troubleshooting through diagnostic techniques and pertinent questions.
     Determine the best solution based on the issue and details provided by users.
     Walk the users through the problem-solving process and direct unresolved issues to the next level of support personnel.
     Provide accurate information on IT products or services.
     Record events and problems and their resolution in logs.
     Follow up and update users’ status and information and deliver any feedback or suggestions by customers to the appropriate internal team.
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Job requirements

    Academic & professional qualifications:
     Bachelor’s degree of Computer Science, computer engineering or software engineering.
     2-3 years of experience technical support.
     Knowledge of the updates in the market whether it is an update in hardware or software.
     Knowledge of principles and basics of computer science.
    Skills and Abilities:
     Advanced interpersonal and Communication verbal and written skills.
     Ability to analyze problems and provide clear recommendations.
     Strong organizational skills.
     Able to collaborate with clients and have a strong desire to excel.
    Language Proficiency:
    Fluent English verbal and written.
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Additional Information

About this company

In 1991, Egyptian German Industrial Corporate – EGIC was established to introduce PP-R systems for the water supply in the Egyptian market, then expanded its entire production to produce and market all types of reliable plumbing and sanitary products. EGIC’s focus on producing wide ranges of products with superior German quality has placed it as a trendsetter and market leader in the plumbing industry where we provide complete home solutions for different residential/industrial projects across the world.

EGIC has established top-class manufacturing facilities; four in Egypt and one in Germany, where we produce water supply and drainage solutions from several plastic materials and copper (polypropylene, PVC, and polyethylene) under the best-known brands; Bänninger, Kessel and Smart Home. One of those four factories is the largest copper foundry in the Middle East that manufactures the purest bronze bars, valves, and other related accessories.

Through lean manufacturing and High-tech machinery supported by the SAP control, our facilities are considered to be one of the highest efficient and certified facilities within the middle-east
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