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HR Business Partner

Egypt - Cairo

Posted

39 3547
  • Job Role / Function

    Human Resources/Personnel

  • Years of Experience

    2 - 4

  • Career Level

    Mid Career / Senior

  • Gender

    Unspecified

  • Expiry date

    24 Feb 2022

Job description

    Is an active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics.
    • Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
    • Supports her/his department answers questions of management and employees with regard to employment procedures including; - Absence Management - Performance Management - Discipline and Grievance issues - Recruitment and Selection - Employee Legislation - Employee Relations - Human Resource Planning - Human Resource Policies and Procedures - Compensations & Benefits
    • Functions as gatekeeper of (legal) processes.
    • Takes appropriate action when procedures are not followed.
    • Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
    • Participates actively in Operational events such as MBR’s, QBR’s.
    • Will deliver the Induction presentation day; Sykes’ HR induction for new hires.
    • Is the record keeper regarding HR relevant data such as attrition, absence& sickness
    • Connects with other departments such as OMD to assure accuracy of HR data.
    • Analyses HR data tracking trends and connecting with relevant parties for action planning.
    • Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
    • Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
    • Is able to lead investigations and judges objectively.
    • Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
    • Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
    • Follow up absenteeism and all the HR related information
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Job requirements

    • Has updated knowledge of local laws (Labour Laws, Social Security,..etc)
    • Has good MS Office skills, perfect Excel skills • Has formulated and/or updated policies and processes.
    • Higher/further educational qualification or equivalent
    • HR background preferably with legal expertise Experience (number of years and type of experience)
    • At least 2-4 years’ experience in a similar position or in an HR Generalist Role in a similar fast paced environment – working in a Contact Centre is a plus.
    •Perfect English written and spoken skills
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Additional Information

About this company

SYKES Egypt
SYKES is now part of Sitel Group.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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