Implementation Specialist

Egypt - Cairo

Posted

3 684
  • Job Role / Function

    Information Technology

  • Years of Experience

    3 - 5

  • Career Level

    Mid Career / Senior

  • Degree

    Bachelor

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Employment Type

    Full time

  • Expiry date

    14 Jun 2022

Job description

    Play BIGGER!

    Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA?

    We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions.

    We are growing – and fast. Join us, and let's grow together! Apply now.

    Your Responsibilities:

    -Using internal business tools like Jira, TeamSupport , PSA
    -Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
    -Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.
    -Ensure efficient incident management, ensuring accurate communication to impacted groups, and timely resolution.
    -Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
    -Review, execute and verify production changes in strict accordance with procedures defined in change documents.
    -Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.
    -Create and manage customer-facing documents and videos to help clients utilize and understand Dockmaster.
    -Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing.
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Job requirements

    -Knowledge of web application, networking technologies, administration and troubleshooting tools
    -Web services and XML-based APIs
    -Experience troubleshooting applications
    -Automated speech recognition (ASR) and IVR applications
    -Experience with system level quality assurance (QA)
    -Experience with project management methodologies
    -Web services and XML-based APIs
    -Experience troubleshooting applications
    -Automated speech recognition (ASR) and IVR applications
    -Experience with system level quality assurance (QA)
    -Experience with project management methodologies

    Join us and play BIGGER!
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Benefits

    -Work from home policy
    -Corporate deals
    -Gouna office (accommodation available)
    -Medical & Life insurance
    -Shared accommodation (in Cairo)
    -Performance & appreciation vouchers
    -L&D Team
    -Vacation Policy: 21 days
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Additional Information

About this company

FlairsTech
Play Bigger!

Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software, business solutions, and customer operations? Are Innovation, Talent, and Excellence part of your DNA?

We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Poland, and Canada. Our 70+ global organizations rely daily on our 800+ employees for superior Software Development, BPO Customer Operations, Customer Experience services, as well as innovative Business Solutions.

We are growing – and fast. Join us, and let's Play Bigger! Apply now.
Read More Read Less
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