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Incident Management Specialist

Orange
Egypt - Cairo

Posted

9 4850
  • Job Role / Function

    Technical

  • Years of Experience

    1 - 4

  • Career Level

    Entry Level

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Expiry date

    13 Jun 2019

Job description

    1. To provide a professional first technical point of contact for the customer.
    2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
    3. Provide updates as needed to the customer in order to meet performance objectives.
    4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
    5. To perform technical escalations in line with company procedure.
    6. To monitor systems, customer network security and products, and deal with alerts and events as appropriate.
    7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
    8. Document all troubleshooting and a case management actions via the electronic case management system.
    9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
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Job requirements

    - Bachelor Degree in Communication Engineering
    - Networks technology background ( CCNA , CCNP )
    - Able to work under stress
    - Customer Oriented.
    - Good Communication Skills.
    - Able to work on shift Basis.
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Additional Information

About this company

Orange
Orange is one of the world’s leading telecommunications operators with sales of 40 billion euros in 2015 and 156,000 employees worldwide at 31 December2015, including 97,000 employees in France. Present in 28 countries, the Group has a total customer base of 263 million customers worldwide at 31 December 2015, including 201 million mobile customers and 18 million fixed broadband customers. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In March 2015, the Group presented its new strategic plan “Essentials2020” which places customer experience at the heart of its strategy with the aim of allowing them to benefit fully from the digital universe and the power of its new generation netw​orks.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

For more information on the internet and on your mobile: www.orange.com, www.orange-business.com,

Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
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