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Junior Network analyst

Egypt - Cairo


10 4729
  • Job Role / Function

    Support Services

  • Manage others


  • Vacancies


  • Years of Experience

    1 - 2

  • Career Level

    Mid Career / Senior

  • Degree


  • Gender


  • Age

    Min: 25 - Max: 30

  • Employment Type

    Full time

  • Expiry date

    08 Dec 2019

Job description

    The Junior Network Analyst is responsible for the fielding of customer/customer client calls, generating a case, and either resolving or escalating the case. Calls will be a mixture of Customer Service and troubleshooting of technical issues. This is a position that requires varied shift work including evenings, weekends and statutory holidays; as the role is active seven days a week, 24 hours a day, and 365 days a year. This position interfaces with the Intermediate and Senior Network Analysts, as well as Clients and Clients Customers. These analysts perform special projects for all other departments.

    Key Responsibilities:
    • Taking calls from Hotel Guests and Hotel Staff Members.
    • Adhering to company policy on attendance and use of phone status buttons.
    • Addressing questions and concerns reported by callers.
    • Using internal software to create tickets according to Company standards and procedures.
    • Resolving tickets according to company policies. Properly escalating tickets per company policy.
    • When requested, handling e-mail communication with the clients.
    • Provide exceptional customer service to Callers.
    • Representing the company, showing a positive image to Callers.
    • Following policies and procedures provided during training or supplied by Managers.
    • Meeting or exceeding the expected KVI and KPI’s.
    • Working well with other Guest-Tek employees.
    • Keeping up with changing technology and company policies.
    • Attending additional training programs that will be provided and organized by the Company.
    • Other related duties as assigned.
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Job requirements

    • Fluent in English
    • Knowledge of computer systems, networking, computer components, internet applications, mobile apps/operating systems and a comfort level of troubleshooting these topics patiently with a customer over the telephone.
    • CCNA or other IT certifications will be an asset.
    • Knowledge of networking and network equipment.
    • Proficient in Linux, Windows, Apple and Mobile (Android) operating systems.
    • Exceptional Customer Service and communication skills.
    • Available to cover shifts supporting a 7/24/365 operation.
    • Familiarity with internet applications including e-mail and VPN’s an asset.
    • Familiarity with the latest IT technology on the market will be an asset.
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    family medical insurance
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Additional Information

fluent english

About this company

GuestTek™ is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, we have partnered with hotels to maximize your property’s offerings–enhancing your brand, helping you generate more revenue and giving you total confidence you’re delivering a world-class guest experience.
With operations reaching 85 countries and serving more than 3900 hotels, we understand your most critical requirements. Whether it’s an individual property, franchised or corporate location, GuestTek allows you to customize each solution to your property’s needs. And GuestTek’s focus on hospitality means we fully understand and deliver on the technology needs of today’s guests, while engineering the in-room technologies desired by tomorrow’s guests, too.
Our OneView™ platform gives your guests the ultimate in-room experience. With converged HSIA, Video, Data, Voice and mobile applications like myAway and myMedia, we provide a seamless integration of their personal electronic devices. By offering a custom interface, GuestTek brings your hotel branding to every room, reinforcing the value and services of your property every time a guest turns on the TV or logs in to their device.
Because OneView is built in house, proprietary and highly customizable, we offer a flexibility that resellers simply cannot match. GuestTek’s Research & Development teams continually develop new features in response to client or market demands. By consistently providing state-of-the-art-technology, our platform is designed to grow with your business.
GuestTek has experienced significant worldwide growth with the 2014 acquisition of iBAHN & TelNet and the creation in 2015 of a subsidiary; Event Conference Services (ECS). We continue to seek opportunities that expand our capacity to serve more global clients and offer the best in hospitality technology. Our continuous commitment to our clients means we at GuestTek align ourselves with leading providers around the world of satellite and cable television to provide better offerings to your guests, helping them to feel just a little more at home.
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