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Offshore Italian Account Advisor –Italian Speakers

Egypt - Giza


3 3981
  • Job Role / Function

    Customer Service

  • Manage others


  • Vacancies


  • Years of Experience

    1 - 3

  • Career Level

    Mid Career / Senior

  • Gender


  • Employment Type

    Full time

  • Expiry date

    15 Dec 2020

Job description

    Working on behalf of our clients the Technical Support Specialist will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line.

    You will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. You will be effectively managing cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
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Job requirements

    1. C1 Italian level is a Must, written and spoken.
    2. Skill in providing an exceptional customer experience.
    3. Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
    4. Ability to work in a time-critical environment.
    5. Ability to provide pre-sales support. Plus promoting and selling products or services.
    6. Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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