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Job Role / Function
Operations/Expansion
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Years of Experience
Unspecified
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Career Level
Mid Career / Senior
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Gender
Unspecified
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Expiry date
30 Nov 2022
Job description
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Implement new processes, drive strategic initiatives, and budget resources.
Monitor all operations metrics with solid reporting “Actionable insights.
Continuous improvements for implemented processes.
Develop and maintain effective work streams by working with the different internal
departments.
Conduct the needed audits and performance reviews.
Check the Operational Business Continuity plan.
Review Quality, Training & operations performance standards.
Ensure that the team implements company values, and objectives and follows all
policies, regulations and procedures according to COPC standards.
Support all functions of the business to work together.
Stay up to date on new trends & operations performance best practices.
Analyze data to identify areas of improvement in the organization, such as customer
satisfaction, employee retention rates, or operational costs.
Find new revenue opportunities within the existing client base.
Review tasks, responsibilities, objectives and KPIs for the team members that will help
to fulfill the departmental objectives as well as the corporate objectives.
Conduct Training sessions, mentoring, and guiding team members in new processes
according to COPC standards.
Job requirements
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Bachelor's degree.
Level of English: Excellent Level.
Experience in 5 years minimum
Excellent verbal & written communication
Good business acumen
six sigma green belt is a MUST.
Certified COPC.
Strong analytical skills.
Identify and solve varied business problems
Advanced knowledge of call center industry (systems, processes, techniques)
Proficient in Microsoft office.
Strong coaching and leadership skills,
Self-motivated, disciplined and organized.
Able to work under limited supervision and meet the deadlines.
Ability to meet targets and deadlines while maintaining a professional standard.
