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Operations Excellence SR Supervisor

Egypt - Cairo


9 940
  • Job Role / Function


  • Years of Experience


  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    30 Nov 2022

Job description

     Implement new processes, drive strategic initiatives, and budget resources.
     Monitor all operations metrics with solid reporting “Actionable insights.
     Continuous improvements for implemented processes.
     Develop and maintain effective work streams by working with the different internal
     Conduct the needed audits and performance reviews.
     Check the Operational Business Continuity plan.
     Review Quality, Training & operations performance standards.
     Ensure that the team implements company values, and objectives and follows all
    policies, regulations and procedures according to COPC standards.
     Support all functions of the business to work together.
     Stay up to date on new trends & operations performance best practices.
     Analyze data to identify areas of improvement in the organization, such as customer
    satisfaction, employee retention rates, or operational costs.
     Find new revenue opportunities within the existing client base.
     Review tasks, responsibilities, objectives and KPIs for the team members that will help
    to fulfill the departmental objectives as well as the corporate objectives.
     Conduct Training sessions, mentoring, and guiding team members in new processes
    according to COPC standards.
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Job requirements

     Bachelor's degree.
     Level of English: Excellent Level.
     Experience in 5 years minimum
     Excellent verbal & written communication
     Good business acumen
     six sigma green belt is a MUST.
     Certified COPC.
     Strong analytical skills.
     Identify and solve varied business problems 
     Advanced knowledge of call center industry (systems, processes, techniques)
     Proficient in Microsoft office.
     Strong coaching and leadership skills,
     Self-motivated, disciplined and organized. 
     Able to work under limited supervision and meet the deadlines.
     Ability to meet targets and deadlines while maintaining a professional standard.
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Additional Information

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