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Presales Engineer

Orange
Egypt - Cairo

Posted

4 5113
  • Job Role / Function

    Engineering

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Nationality

    Egypt

  • Gender

    Unspecified

  • Expiry date

    13 Jun 2019

Job description

    Provide presales design support for both new and existing customers covering any of the Orange Business Services Solutions.
    Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure of Orange Business Services Solutions.
    Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality approved proposals to customers.
    Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets
    Contribution to the relevant Knowledge Management Repository
    Based on specific skills and project assignment work activity could be focused at the regional, territory or local level
    Ability to interface with customers as required during any stage of the customer lifecycle and effectively articulate the Orange value proposition
    Actively participate in the tendering process and development of proposals in line with customer needs, liaising with other colleagues as necessary. Present proposal to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.
    Responsible for validating all non-standard elements in all proposals. Responsible for involving engineering department, support teams and other Orange groups as required on complex technical projects.
    After contract signing, responsible for providing correct documentation inclusive of project hand-over detail on the customer solution to enable successful project implementation by the Service Delivery teams. For future changes or additions to the project, act as technical liaison between customer and Orange Service Delivery and Operational entities.
    Team up with Sales and CS&O (Operations, Service Delivery), get acquainted with their processes and understand their roles in order to accomplish customer satisfaction.
    Maintain a thorough understanding of the internal tools, systems and processes required to develop quality proposals to customers.
    Ability to produce high quality written materials (mainly in English): Proposals, Business Cases, etc.
    Build strong competences and maintain a high degree of technical knowledge in Orange’s solutions sets and services.
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Job requirements

    Excellent understanding of telecommunication business and technology inclusive of solution justification
    Good networks (LAN&WAN) technical architecture knowledge
    Expertise in high level design and solution description
    Proven track record in technical leadership for complex project (design and/or implementation)
    At least an area of specialization in one or more of the following domains is expected:
    o Excellent knowledge in UC solution based on Microsoft Skype for Business(MS Lync)
    o Excellent knowledge in UC solution based on Cisco Solutions
    A relevant degree in Telecommunication field is expected
    Fluent in English (speaking, writing, reading, listening)
    Strong and proven service delivery in IT and Telecommunications Industries.
    Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and excel) in client consulting or presales engagements is required
    Excellent writing and delivery of high finishing quality documents
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Additional Information

About this company

Orange
Orange is one of the world’s leading telecommunications operators with sales of 40 billion euros in 2015 and 156,000 employees worldwide at 31 December2015, including 97,000 employees in France. Present in 28 countries, the Group has a total customer base of 263 million customers worldwide at 31 December 2015, including 201 million mobile customers and 18 million fixed broadband customers. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In March 2015, the Group presented its new strategic plan “Essentials2020” which places customer experience at the heart of its strategy with the aim of allowing them to benefit fully from the digital universe and the power of its new generation netw​orks.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

For more information on the internet and on your mobile: www.orange.com, www.orange-business.com,

Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
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