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Reporting Admin

Egypt - Cairo

Posted

9 3154
  • Job Role / Function

    Administration & Support

  • Years of Experience

    Unspecified

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    24 Feb 2022

Job description

    •Perform accurate & Timely Reports
    •Execute work instructions and processes as documented
    •Participates in delivering the OMD objectives, daily, weekly, monthly & annually
    •Participate in audits of OMD to ensure consistency and accuracy
    •Proactively communicates with the OMD Supervisor/Manager concerning deliverables
    • Adheres to the SYKES WFM Standards
    • Meets OMD Service Level Agreements for both internal and external customers
    • Responds creatively to work challenges and proactively makes recommendations
    •May perform other additional duties and responsibilities as assigned
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Job requirements

    •Fluency in the English language
    • Call center experience
    •Reporting or WFM experience is a plus
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Additional Information

About this company

SYKES Egypt
SYKES is now part of Sitel Group.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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