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Retail Customer Service Executive

Egypt - Giza


134 2719
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 1

  • Career Level

    Entry Level

  • Degree


  • Nationality


  • Gender


  • Employment Type

    Full time

  • Expiry date

    30 Nov 2022

Job description

    Attend to all walk in customers’ needs promptly
    Serve Walk-in customers and provide full information and advice.
    Manage and meet customer expectations
    Sustain high customer satisfactory service level
    Provide excellent customer service for cash clients as per Aramex CS standards
    Sell cash shipments.
    Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
    To contact four cash customers per day (leakage or none-active customers).
    Promote Aramex campaigns for customers
    Ensure outlet customer satisfaction at all times
    Handle relevant GCS cases, follow up and close all requests.
    Handle SRN for outbound team.
    Handle all passports cases by cash team and other teams.
    Handle all cash customers requesting various Aramex products
    Process and prepare cash shipments for shipping
    Handle all outstanding reports and close the related cases on daily basis.
    Close pending cases on a timely manner.
    Pass the outlet customer service audits.
    Adhere to company HSSE, compliance and sustainability corporate policies.
    Ensure timely resolution of customer complains to retain customers
    Ensure using the up to date cash rates.
    Contribute to meeting the annual/quarterly cash targets.
    Rotation shifts (Weekly Schedule) and there is a Uniform.
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Job requirements

    Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent)
    Excellent English & Arabic Language
    Excellent Communication Skills
    Excellent Problem-Solving Skills
    Eager to Learn
    Team Player
    Customer Oriented
    0-1 Years' Experience in Customer Service Role
    Working locations Zayed - October - Haram - Dokki
    Rotation shifts (Weekly Schedule) and there is a Uniform.
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Additional Information

About this company

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.

What We Do :
We have successfully introduced market leading express delivery and logistics services to the Middle East and other emerging economies. As a leading global provider of comprehensive logistics and transportation solutions, our breadth of services include express courierdelivery, freight forwarding, logistics, supply chain management, e-commerce and record management services.
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