Sales Manager

Egypt - Cairo


8 502
  • Job Role / Function

    Customer Service

  • Years of Experience

    3 - 0

  • Career Level


  • Gender


  • Expiry date

    20 Mar 2023

Job description

    Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly, monthly and quarterly, ensuring high customer satisfaction

    Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date

    Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities

    Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

    Analyse data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories

    Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction

    Act as a point of escalation for the client and respond in a timely manner to any issues § Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.

    Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client

    Work closely with client contact on reporting and forecasting

    Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)

    Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team

    Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)

    Ensure high level of professionalism during all interactions with team and client

    Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.

    Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

    Lead team to effectively influence buying/renewal process to achieve greater client satisfaction
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Job requirements

    "Bachelor degree
    Minimum 3 years proven work experience in a sales leadership role (or similar)
    Consistent track record of success with a passion for exceptional customer experience and driving team results
    Must be well-versed in High Performance Selling methodologies
    Results-driven, analytically proficient, strategically minded with an operational outlook
    Excellent people management, leadership and coaching skills
    Strong record of developing and retaining high potential employees
    Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
    Excellent listening and problem-solving skills
    Excellent verbal and written communication skills, both internally and externally
    Ability to maximize revenue through best practices
    Highly organized with the ability to handle multiple priorities
    Strong knowledge of MS Office programs
    Experience working with or similar CRM preferred
    Demonstrated ability to prioritize and multi-task in a time-sensitive environment
    Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short and long-term consequences
    Execute high level of independent judgement and critical thinking
    Professional and polished demeanor"
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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