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Senior Operations Manager

Egypt - Cairo

Posted

13 688
  • Job Role / Function

    Customer Service

  • Years of Experience

    Unspecified

  • Career Level

    Manager

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

    Minimum 15 years of BPO experience
    Proven working experience as a Customer Service Manager for at least 6
    years.
    Experience in providing customer service support.
    Fluency in English
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Additional Information

About this company

Webhelp
About
Webhelp creates game-changing customer journeys.
As your global CX BPO partner, we design, deliver, and optimize unforgettable human experiences for today’s digital world.

Because brilliant brands demand brilliant experiences.
Their reputation and revenue depend on them.
Especially in a world where technology has integrated with every aspect of our lives, and people more and more look for a real, emotional connection, every step of the way.

Inspired by our vision of making business more human, we create exceptional brand advocacy and loyalty, helping the leaders of today and the unicorns of tomorrow thrive.

We are your virtual assistant, your Instagram post, your follow-up call, your save-the-day text.

From sales to service, and content moderation to credit management, we’re your end-to-end partner across all B2C and B2B customer journeys.
Our talented, imaginative brand ambassadors create incredible, seamless experiences, driving trusted, stronger relationships with your brand.

We put our +1300 clients at the heart of everything we do, and champion imagination and creativity in the ways we work and innovate, driven by a start-up mindset we're passionate to never lose.

Our +110,000 game-changers in more than 200 locations and over 55 countries are proud to bring their intelligence, empathy and expertise to the table every day.

And as a business born in the new economy, we don’t think in hardware or software, but mindware.
It’s in our DNA to continuously explore how today’s new and tomorrow’s next technology can best serve our people, our clients, and their customers.

Webhelp is currently owned by its management and GBL, a leading global investment holding.

More information can be found at webhelp.com.

Our subsidiary company The Nest by Webhelp, is a growth-enabler of startups and scale-ups, supporting them in their customer experience approach. You can learn more at https://thenest.webhelp.com/
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