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Senior System Engineer Genesys PureConnect

Egypt - Cairo


5 1708
  • Job Role / Function

    Information Technology

  • Vacancies


  • Years of Experience

    3 - 5

  • Career Level

    Mid Career / Senior

  • Degree


  • Education

    Software Engineering

  • Nationality


  • Gender


  • Age

    Min: 25

  • Employment Type

    Full time

  • Expiry date

    26 Jun 2022

Job description

    • Support of Call Center Agents
    • Training on how to use the system
    • Adding agents and authorizations
    • Supervise the call-center agents
    • Installation, configuration Systems Administration of Internal Company and System Network
    • Configuring IP Telephony (VOIP) to interact with CIC server.
    • Configuring Domain Name Server (DNS), DHCP, Active Directory, and Security.
    • Work in Exchange mail server .
    • Integration with Cisco Call Manager and also with Avaya PBX.
    • Interaction Designer (Handlers) knowledge
    • ICLIB/ICWS knowledge
    • Social media integration
    • LiveChat integration
    • IVR Self-Service & Dynamic IVR
    • Performing Live Demos and Presentation
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Job requirements

    • Bachelor Degree in Computer Science, Comp. Engineering or Information Systems
    • Must have strong problem-solving and analytical skills
    • Must be flexible to work independently or as part of a team
    • Must be a self-motivated person with a drive for continuous learning and improvement.
    • Must be familiar with all phases of Software Development Lifecycle
    • Excellent communication skills
    • Excellent troubleshooting/debugging skills
    • The candidate must possess strong skills, with experience in the following PureConnect Skills :

    • Excellent experience in ACD routing, CTI, IVR, CRM, Recording

    • Installation (Preparation of environment, Hardware & Software Requirements)

    • Configuration and Customization of system components.

    • Interaction Marquee ( Dashboard ).

    • Interaction Attendant (IVR Tree, Profile, Schedule, and Menus)
    • Interaction Dialer (For Campaigns)

    • Interaction Analyzer (Speech Analysis) would be a plus.
    • Interaction Tracker
    • Synergy Call scripter knowledge would be a plus.
    • CX Insights
    • Interaction Optimizer would be a plus.
    • Interaction Recorder
    • Interaction Connect
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Additional Information

fluent english
excellent communication skills

About this company

Play Bigger!

Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software, business solutions, and customer operations? Are Innovation, Talent, and Excellence part of your DNA?

We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Poland, and Canada. Our 70+ global organizations rely daily on our 800+ employees for superior Software Development, BPO Customer Operations, Customer Experience services, as well as innovative Business Solutions.

We are growing – and fast. Join us, and let's Play Bigger! Apply now.
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