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Senior Work Force Analyst

Egypt - Cairo

Posted

1 2991
  • Job Role / Function

    Research

  • Years of Experience

    Unspecified

  • Career Level

    Mid Career / Senior

  • Gender

    Unspecified

  • Expiry date

    24 Feb 2022

Job description

    •Develop and execute forecasting and demand planning models
    • Execute real-time management processes
    • Maintain and run daily/weekly scheduling tasks
    •Gain consensus with key customer stakeholders
    • Measure the results of executed strategies to determine their efficacy
    • Drive cross-functional opportunities for adoption improvement
    •Deliver adoption-related insights and readouts of specific customer outcomes
    • Propel execution of “Success Plan” and associated customer interactions
    •Identify customer resource requirements and dependencies and address gaps
    •Collaborate and communicate with our Operations partners to ensure alignment on plans
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Job requirements

    •BA/BS degree or equivalent work experience
    •8 years of WFM experience
    •Proficient written and verbal communication skills
    • Strong Excel based analytical skills
    •Experience with WFM platforms such as Genesis, Calabria, and Aspects
    • Ability to interact with and influence all levels from ICs to executives
    • English language fluency of B1 at least
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Additional Information

About this company

SYKES Egypt
SYKES is now part of Sitel Group.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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