Service Desk Engineer

Egypt - Cairo


3 296
  • Job Role / Function


  • Vacancies


  • Years of Experience


  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    23 Mar 2023

Job description

    Design, implement and manage enterprise-scale Windows technologies such as server platforms, desktop platforms, AD, Office 356, Linux, Azure, GPO, DNS, MS/VMWare Virtualization, MS SharePoint, MS Exchange, MS system center, and collaboration.

    Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.

    Plan and configure the distribution of client/server software, cumulative/rollup updates, service packs, and security patches.

    Implement and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems as it relates to systems functionality.

    Supervised server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components worked together seamlessly.

    Monitor systems capacity and performance. Administration, monitoring, and/or modification of automated information system software or - applications, related tools, and interfaces. Software or applications are generally designed to meet specific business units or needs.

    Ensures high availability and acceptable levels of performance of mission-critical host computer resources.

    Develops procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.

    Extensive knowledge in administrating SQL Server, IIS, and antivirus
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Job requirements

    3+ years of experience in the system administration field.

    Bachelor’s degree in computer engineering or Computer science.

    Experience with Azure Cloud Computing.

    Previous experience working with Office 365.

    Familiarity with various operating systems and platforms.

    Resourcefulness and problem-solving aptitude.

    Excellent communication skills.

    Working Under Pressure and performing efficiently.

    Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA) is a plus.

    Logical thinker, ability to logically problem-solve, proactive in resolving problems and troubleshooting.

    Excellent analytical abilities, and project and time management skills, with the ability to work on multiple projects simultaneously.

    Excellent verbal and written communication skills

    Familiarity with various operating systems and platforms.

    Resourcefulness and problem-solving aptitude.

    Excellent communication skills.

    Working Under Pressure and performing efficiently.
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Additional Information

About this company

Centro CDx
Centro CDX is a multinational technology-driven business process outsourcing company that aims to become the one-stop-shop business partner of choice.

Catering to various industry sectors, Centro CDX offers state-of-the-art CX and DX services and solutions in the US, Canada, Egypt, GCC region, and Europe to help business growth and prosperity.

Offering global multilingual BPO solutions (Omnichannel Contact Center, HRO, Marketing, and Facilities Management), Centro CDX guarantees exceptional customer experience, helping you acquire, retain, and increase the value of customer relationships, boosting CX with various comprehensive service offerings.

Presenting a Technology Center of Excellence and Digital Experience, Centro CDX delivers technology consulting services and implementation solutions (Big Data, AI, CRM, E-commerce, Custom Development, and Smart Cities) that meet your business needs.

Offering a diverse portfolio of healthcare solutions (RCM & Med Billing, Account Receivables, Medication Therapy Management, Clinical Trials Recruitment, Front Office, and Credentialing Services), Centro CDX employs the latest technology and clinically certified resources to help providers and Accountable Care Organizations (ACO) revolutionize their health plans, as well as increase and sustain their ROI.

Specialties: Telecom, Health Care, Technology, Automotive, Retail & E-Commerce & Travel & Leisure
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