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Telecommunication Supervisor

Egypt - Cairo


5 3066
  • Job Role / Function


  • Years of Experience


  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    24 Feb 2022

Job description

    Telecommunication Supervisor - Cairo / Maadi (Full Time) with the below JD:
    Manage the Communications Support team in Troubleshooting and resolving PBX and data network problems.
    Track and analyze fault histories in the long term resolution of intermittent problems.
    Escalate unsolved problems according to the escalation procedures.
    Prepare regular reports regarding the PBX and the data network performance.
    Receive inquiries from different teams regarding current or planned projects and takes appropriate action to resolve problems or plan for upgrades.
    Analyze and ensure the reliability of the communications systems on a regular basis to provide highest level of performance, availability, and security.
    Send Incident Notification reports to different depts. before planned outage.
    Develop training plans to enhance team's planning skills.
    Plan shift schedule
    On-call in case of emergency.
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Job requirements

    B.Sc. in Electronics and Communications engineering from a well-recognized university.
    Technical Expert level Certifications and training related to PBXs (Cisco, Avaya) and data networks.
    At least 5 years of experience in technical support. 3 years’ experience as a team leader in network/PBX/ACD support operations.
    Excellent Command of the English Language
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Additional Information

About this company

Xceed Contact Center
Xceed, Egypt’s leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market.

Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions.
Xceed eyes expansion as a goal and a vision, as it connects four continents in eight languages through ten sites in Egypt, Morocco and Mauritius.

Xceed is fully owned by Telecom Egypt and has an overall operating capacity of more than 10’000 Omni-channel workstations and 8,000 remote agents, Delivering high-quality services across numerous industries, such as telecoms, fast food, technology, tourism, automotive, financial services, fast-moving consumer goods and healthcare. The company serves a number of and has continuous support from the Ministry of Communication. Its growing network of onshore and offshore corporate clients include key government accounts, Fortune Global 500 firms and a growing network of top industry clients.
Capitalizing on the ground breaking success in the contact center area, Xceed extended the services to include “Human resources outsourcing”, “Finance &Accounting outsourcing” and “BPO consutancy”
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