Training junior Telesales staff.
Writing sales scripts and customer answer sheets.
Managing the Telesales team and assisting junior staff.
Handling escalated customer complaints.
Compiling and presenting sales reports.
Setting weekly and monthly sales targets.
Meeting with sales managers to discuss Telesales strategies
Initiating needed sales calls to achieve the sales target,
Proper understanding of call center metrics and KPIs related to sales.
Maintain detailed records of outgoing and ongoing calls as well as follow up information and outcomes
influencing existing or potential customers to buy products or join our services,