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Training & OD Supervisor

Egypt - Cairo


10 3154
  • Job Role / Function


  • Years of Experience


  • Career Level

    Mid Career / Senior

  • Gender


  • Expiry date

    24 Feb 2022

Job description

    Training & OD Supervisor- Cairo / Maadi (Full Time) with the below JD:
    Develop the company’s annual training and development plan
    Participate in the process of assessing training and development needs for company employees
    Design and deliver in-house training programs
    Apply the company’s criteria to the selection of all internal/external training providers
    Ensure adherence to the training design/delivery/management process in terms of quality and timelines
    Evaluate and asses the quality of training delivered by all internal/external training providers and make recommendation regarding their retention
    Ensure all training & development related documentation such as training materials, trainer CVs, performance planning/appraisal documents, employee development plans are in order and the relevant data is inserted into the HRMS
    Directly supervise the performance planning/appraisal process ensuring all departments are following the process
    Provide training and coaching for Appraisers on the performance planning/appraisal process
    Supervise and participate in the process of preparing/updating company new/current job descriptions
    Participate in the process of preparing the Training & Development Function budget on an annual basis and ensure the alignment of all training & development related expenses versus the forecasted
    Analyse and develop recommendations for process enhancements ensuring optimum delivery of training and development programs to the company
    Plan, schedule, direct and manage the work of the Training & Development team and ensure the transfer of knowledge and experience among them
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Job requirements

    University Degree in Commerce/Business Administration is preferred.
    Perfect command of spoken and written English and Arabic
    Training of Trainers program Certificate is preferred.
    3-5 years of working experience in the field of human resources with at least 2 year experience in training related activities.
    Working knowledge of MS Office applications.
    Working experience of an HRMS.
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Additional Information

About this company

Xceed Contact Center
Xceed, Egypt’s leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market.

Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions.
Xceed eyes expansion as a goal and a vision, as it connects four continents in eight languages through ten sites in Egypt, Morocco and Mauritius.

Xceed is fully owned by Telecom Egypt and has an overall operating capacity of more than 10’000 Omni-channel workstations and 8,000 remote agents, Delivering high-quality services across numerous industries, such as telecoms, fast food, technology, tourism, automotive, financial services, fast-moving consumer goods and healthcare. The company serves a number of and has continuous support from the Ministry of Communication. Its growing network of onshore and offshore corporate clients include key government accounts, Fortune Global 500 firms and a growing network of top industry clients.
Capitalizing on the ground breaking success in the contact center area, Xceed extended the services to include “Human resources outsourcing”, “Finance &Accounting outsourcing” and “BPO consutancy”
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