Jobzella.com

• Bachelor Degree in Computer Science or Engineering. • 1-3 years of experience in Oracle Apex. • Strong knowledge of SQL and PL/SQL. • Familiar with JavaScript, HTML,CSS, REST APIs , JSON, XML. • Good understanding of Performance tuning. • Ability to think critically and solve complex issues. • Strong verbal and written communication skills.

Employment Type
Full time
Salary
7,000 - 8,000 EGP - Egyptian Pound
Job Role / Function
Information Technology
Career Level
Entry Level
  • 4
  • 635
Jobzella.com

- Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Contribute to team effort by accomplishing related results as needed - Manage large amounts of incoming calls - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Resolve customer complaints via phone, email, mail, or social media - Use telephones to reach out to customers and verify account information - Greet customers warmly and ascertain problem or reason for calling - Read from scripts - Handle changes in policies or renewals

Employment Type
Full time
Job Role / Function
Customer Service
Career Level
Entry Level
  • 20
  • 830
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