FlairsTech

• Support of Call Center Agents • Training on how to use the system • Adding agents and authorizations • Supervise the call-center agents • Installation, configuration Systems Administration of Internal Company and System Network • Configuring IP Telephony (VOIP) to interact with CIC server. • Configuring Domain Name Server (DNS), DHCP, Active Directory, and Security. • Work in Exchange mail server . • Integration with Cisco Call Manager and also with Avaya PBX. • Interaction Designer (Handlers) knowledge • ICLIB/ICWS knowledge • Social media integration • LiveChat integration • IVR Self-Service & Dynamic IVR • Performing Live Demos and Presentation

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 1
  • 1118
FlairsTech

-Devise technical training programs according to organizational requirements -Produce training schedules and agenda -Determine course content according to objectives -Prepare training material (presentations, worksheets etc.) -Deliver training sessions, workshops etc. in groups or individually -Arrange for and conduct on-site training when needed -Keep and report data on completed courses, absences, issues etc. -Observe and evaluate results of training programs -Determine overall effectiveness of programs and make improvements -Handle training courses on the Learning Management System (upload, update, create learning plans…etc.)

Employment Type
Full time
Job Role / Function
Education/Training
Career Level
Mid Career / Senior
  • 5
  • 764
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. Your Responsibilities: • Operating system exposure (Windows), including familiarity with enterprise software environments and client-server architecture. • Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise

Employment Type
Full time
Job Role / Function
Engineering
Career Level
Mid Career / Senior
  • 6
  • 942
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. Your Responsibilities: -Using internal business tools like Jira, TeamSupport , PSA -Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. -Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures. -Ensure efficient incident management, ensuring accurate communication to impacted groups, and timely resolution. -Facilitate root cause investigations and manage the implementation of corrective and preventative measures. -Review, execute and verify production changes in strict accordance with procedures defined in change documents. -Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies. -Create and manage customer-facing documents and videos to help clients utilize and understand Dockmaster. -Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing.

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 2
  • 734
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. Your Responsibilities: - Software Development Life Cycles using both Waterfall and Agile approaches. - Awareness of budget, schedule, and quality in relation to project deliverables from a technical planning and execution perspective - Expressing system designs using UML or sysML

Employment Type
Full time
Job Role / Function
Technical
Career Level
Mid Career / Senior
  • 7
  • 738
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. Your Responsibilities: - Escalating and de-escalating skills will help in certain situations. - Locate the right support articles and troubleshooting info. - Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time. - Documenting ticket actions and resolutions. - Handling clients by calls, tickets, and emails.

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 4
  • 1001
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. •Data Entry in Intact (invoice from vendors) •Apply cash outs •Bank Reconciliations •Other related AP tasks •Assist AP Lead on special projects.

Employment Type
Full time
Job Role / Function
Accounting/Banking/Finance
Career Level
Entry Level
  • 11
  • 1364
FlairsTech

About FlairsTech Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 900+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. About the Role Your Responsibilities: •Build excellent software that solves complex problems. •Deliver quality code and be passionate about crafting a solution that delights customers, is user-friendly, and meets their expectations. •Understand what end-users qualify as a great product, be a great listener, and are proactive at managing expectations.

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 0
  • 719
FlairsTech

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 900+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. About the Role Your Responsibilities: • Development of high quality database solutions • Develop, implement and optimize stored procedures and functions using T-SQL • Review and interpret ongoing business report requirements • Research required data • Build appropriate and useful reporting deliverables • Analyze existing SQL queries for performance improvements • Suggest new queries • Develop procedures and scripts for data migration • Provide timely scheduled management reporting • Investigate exceptions with regard to asset movements

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 0
  • 742
FlairsTech

Cairo - EGYPT

Play BIGGER! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are an international IT and Software Services company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 900+ employees for superior Software Development and BPO/ Customer Operations services, Customer Experience, Customer Success Management, and innovative Business Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. About the Role Your Responsibilities: • Designing, creating, and maintaining Scala-based applications • Participating in all architectural development tasks related to the application. • Writing code in accordance with the app requirements • Performing software analysis • Working as a member of a software development team to ensure that the program meets standards • Application testing and debugging • Making suggestions for enhancements to application procedures and infrastructure. • Collaborating with cross-functional teams

Employment Type
Full time
Job Role / Function
Information Technology
Career Level
Mid Career / Senior
  • 0
  • 732
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