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As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards - Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement - Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme - Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures - Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork - Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices - Maintain good communication and working relationships with all hotel departments - Monitor staffing levels to meet cover business demands - Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes - Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures - Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team - Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Manage operations of the health club - Manage team members to ensure high motivation, provision of high quality service and ongoing development - Drive the team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes - Achieve the Health Club's annual budget and be accountable for maintaining and operating within financial targets as well as net movement - Manage customer feedback effectively to ensure continuous service and programme improvement - Ensure customers and guests receive friendly and consistent personalised service from all team members - Recruit, manage, train and develop the team - Respond to audits to ensure continual improvement is achieved - Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed - Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards: - Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests - Be responsible for special room assignments and suite occupancies - Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room - Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements Maintain the inventory of Guest amenities
As Reservations Agent, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards: - Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. - Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue. - Produce quotations and written confirmation to all clients. -Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate.
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