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Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department. Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business. Open new accounts and ensure they trade profitably. Build a strong client relationship to ensure that the account performs and grows to its maximum potential. Manage a portfolio of customers via telephone. Liaise closely with Sales Channels
Provide customer support through answering inquiries via Voice calls, E-mails, and live Web Chat to ensure customer satisfaction with services. Facilitate sales process through connecting customers to client consultants to assist in purchases. Document customer interactions using internal systems to assist them in future inquiries. Ensure customer contact is adhering to professional and business structure to maintain brand quality.
Coordinates promotional and advertising campaigns: Brochures, Campaign Letters, and Catalogues. Maintain records of sales volume, revenues, and advertising costs and analyze them against forecasts. Responsible for maintaining up-to-date and accurate information in product databases. Handling the entire marketing supply chain, generating suppliers’ contacts, collecting and classifying samples, contacting suppliers and negotiating prices. Assessing all available costs for marketing projects, benchmarking quality and cost with reference to set standards. Creating shortlisting of suppliers per each project and choosing executor and setting deadlines and monitoring the execution and delivery. Education: Bachelor's degree.
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