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• Deal technically to assure the efficient reduction In Network Faults related to the Core IMS. • Ensure the supporting for the 1st line if faults will be escalated to the 2nd line during 24 x 7 Operations and react immediately to manager the end to end till restoration. • Adhere to QOS committed and ensure proper follow up of network 2nd level faults until closure. • Follow the pre determined processes and the organizational Workflow. • Ensure the Customer satisfaction by supporting to reach the agreed level of Network Performance. • Manage network availability based on customer requirements and also HUAWEI’s commitment. Submit reports based on agreed frequency and escalate non performance to related parties effectively. • Ad Hoc Activities to support National Related Events. Ensure service availability to customers and maintain network health and ensuring no system downtime throughout the event. • Participating in the Change Management Control process for higher level tasks. • Produce regular reports on the status of the network in a timely manner with up to date information on the evolving network. • Standby 24 x 7 and able to react to Critical Network Faults. • Participate in Core/IMS technical activities, data configurations, change requests, troubleshooting, reporting.
Education background: Bachelor degree in Telecommunications Engineering/Computer science. • Work experience: 5 years of experience in core network field. • Language: Excellent written and oral English communication. • Knowledge on Unix/Linux and Oracle Database. • Knowledge about Network fundamentals. • Strong and motivated, responsible and initiative personality. • Solution focused. • Customer Centric and good communication skills. • Ability to work under pressure.
• At least 8 years work experience in Storage domain as the technical. • At least 5 years work experience in International IT company like EMC, HP, IBM. • Expertise in Flash Storage, Distributed Storage, Backup, DR, and Storage advanced features. • Fast learning capability and understand storage technology from different Vendor and understand the advantage. • Understand Storage requirement from Industry customer especially Carrier Domain. • Understand ICT trend especially Cloud and How Storage can Satisfy Cloud Trend. • Excellent capability of Communication and have big successful experience to Support Big Scale Storage Selling.
Deal technically to assure the efficient reduction In Network Faults related to the Packet Switching. • Ensure the supporting for the 1st line if faults will be escalated to the 2nd line during 24 x 7 Operations and react immediately to manager the end to end till restoration. • Adhere to SLAs committed and ensure proper follow up of network 2nd level faults until closure. • Ensure the Customer satisfaction by supporting to reach the agreed level of Network Performance. • Network Availability. Manage network availability based on customer requirements and also HUAWEI’s commitment. Submit reports based on agreed frequency and escalate nonperformance to related parties effectively. • Ad Hoc Activities to support National Related Events. Ensure service availability to customers and maintain network health and ensuring no system downtime throughout the event. • Quality Documentation and Implementation. • Controlling the project, organize the BO team, coordinate & interface with the customer operation team and with the high level management if needed. • Ensuring and enhance service delivery to customer, keeping SLA and achieving maximum network availability. Job Specification (Education, Experience, Skills & Others).
• Support IT product include (database, storage, OS, Cloud etc.) 7*24 for customers from Africa and Middle East. • solve customer live network issues timely, and responsible for customer stable network. • in charge of hardware, cluster, and storage technical ticket handle. • summary the case during the SR handing and service request. • Root cause analysis and troubleshooting. • Technical solution development, implementation, and customer communication.
Datacom & access network expert is highly technical role providing both pre-sales and post-sales and sometime on site support for Huawei Datacom, access and security network product. The Datacom expert will be required to develop and maintain an expertise on the product deployed within the Customers’ network. On-site technical support to the Customer may require the Data com expert: • To hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs. • To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable. • To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network. • To troubleshoot equipment and network problems and to open and track TAC cases through to problem resolution on pre and post production issues. • Work on developing network optimization and configuration reviews. • To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer. • To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried. • To train the Customer’s design, implementation and support personnel to configure and operate the Juniper Networks products. • Support design and operations and panning of Huawei routers, switches, MSAN and firewall products within the Customer infrastructure.
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