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iCALL outsourcing established on 2013 with offices in Egypt and Qatar aiming to provide high quality contact center and business process outsourcing (BPO) services to clients located in Egypt, GCC and offshore markets.
iCALL has built a very sophisticated service delivery platform that will enable providing our customers with a wide range of top notch services consuming all the available communication channels like (Voice, Mail, Chat, SMS’s, FAX’s, Social Media) while integrating easily with our open platform that facilitates the interaction process with end users while maintaining clean and track able set of customer interactions history and provide an insight access to better identify and assure quality standards.
Having a service delivery center located in Egypt gives us access to an unlimited talent pool of multilingual professionals that can cover any business aspect while maintaining low cost and easy management of recruitment cycles. Also the high importance of the outsourcing industry for the Egyptian economy gives us the access to huge benefits and unmatchable governmental support that will directly reflect on our services..
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