ITShare

- Answer customer’s inquiries through (phone- face to face- what's app) - Follow up courses dates and customer satisfying - Organizing customers in and out of labs - Resolve and manage customer complains - Make evaluations for courses and solve any problems - Follows up on payments that are made through different methods (Vodafone Cash, CIB.cash money ) - follows up with marketing team to make extra ads on courses that expect work. - Handling technical issues for customer with it team. - book for our clients on the system - Working on online schedule sheet to organize dates on labs - Working on an online sheet to calculate the payment for instructors

Employment Type
Full time
Job Role / Function
Education/Training
Career Level
Entry Level
  • 5
  • 162
ITShare

○ Manage the clients calls & Inquiries regarding the courses data & schedule ○ reserve the courses on the reservation system ○ manage & review the client’s payments ○ prepare for the new courses: ○ manage the class data on the courses schedule ○ manage the class schedule & Daily Schedule ○ Assign the course to the appropriate instructor ○ send a confirmation email to the TS to prepare the lap & applications required ○ create the courses schedule on the reservation system ○ assign the trainees data on the system ○ assign the instructor data ○ follow up the course’s routine: ○ prepare the welcome KIT (Block Note / Material) & welcome session to the clients on the first session ○ manage the evaluations periodical dates & times ○ follow up the evaluation percentage & satisfaction rates ○ manage the clients & problems coming from the clients and manage to solve them ○ manage the client’s certificates ○ Follow Up the daily cleanness report with the Office Boy

Employment Type
Unspecified
Job Role / Function
Education/Training
Career Level
Mid Career / Senior
  • 2
  • 1573
ITShare

Cairo - EGYPT

Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Employment Type
Unspecified
Job Role / Function
Sales & Business Development
Career Level
Mid Career / Senior
  • 11
  • 1171
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