Cluster Sales Manager- Corporate & Groups

Fairmont Hotels & Resorts
Ajman, UAE


  • Employment Type

    Full time

Job description

    Selling a memorable experience in an authentic location is the essence of Cluster Sales Manager – Corporate & Groups role at Fairmont Ajman and Fairmont Fujairah Beach Resort. Your professionalism and knowledge of the Hotels will reflect positively in how you present the properties. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts.
    Hotels Overview:
    Fairmont Ajman -
    Ideally situated on the Arabian Gulf in Ajman, UAE, the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities
    Fairmont Fujairah -
    Located on the east coast of the United Arab Emirates with sweeping views of the Gulf of Oman and lauded for its natural beauty set against the backdrop of the historic Hajar Mountains, a Fairmont flag will fly at Fairmont Fujairah. The project will consist of a 194-room hotel with dedicated meeting facilities, a Willow Stream spa and a marina. The hotel is scheduled to open in the last quarter of 2016.
    Summary of Responsibilities:
    Reporting to the Cluster Assistant Director of Sales, responsibilities and essential job functions include but are not limited to the following:
    • Exceeds personal sales goals as well as segment goals on a monthly, quarterly and yearly basis for both hotels
    • Solicits business through action plan preparation and execution
    • Responsible for achievement of objectives, as outlined in the market team’s action plans
    • Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
    • Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
    • Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
    • Oversees ongoing communication for market between property and the global sales network
    • Maintains positive relationships with all guests, vendors, colleagues and global sales network
    • Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
    • Ensures delivery of expected guest service through follow up and coordination with other hotel departments
    • Manages referral response system and tracking of definite business - both inbound and outbound
    • Prepares weekly, monthly, quarterly, and annual reports as required
    • Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
    • Champions sales technology systems and standards
    • Involved in setting individual room revenue and/or room night goals
    • Assists with development and/implementation of annual budget and marketing plan
    • Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
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