Call Center Agent

Giza - Egypt


  • Years of Experience

    1 - 2

  • Employment Type

    Full time

Job description

    Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organization s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departmentsjob requirementsBachelor s degree of any discipline. Minimum 1 year of experience as call center. Excellent communication skills. Excellent negotiation skills. Males OnlyMore than 1 yearNot Specified
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