At your Service Agent

New
Egypt - Cairo

Posted

1 101
  • Job Role / Function

    Leisure/Travel/Tourism

  • Years of Experience

    Unspecified

  • Career Level

    Entry Level

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

     To provide all house guests with consistent standard of telephone and fax services
     To cooperate with administration offices
     To communicate with all in-house and outside guests
     To cooperate and communicate with other hotel’s departments as required
     To be aware of company key personal
     To be familiar with all hotel facilities, outlets and all telephone extensions
     To answer all incoming calls promptly and as per hotel standard
     To operate telephones switch board and fax machine
     To check and carry out wake up calls as per hotel standard
     To provide calls to in-house and outside guests
     To take message for houseguests as per hotel standard
     To be discrete as far as hotel guests concerned such as: not to provide information for
    unidentified telephone calls.
     To participate in all basic training presentations pertinent to the hotel’s safety, e.g. fire &
    evacuation drill
     To complete telephone vouchers for all telephone calls connected
     To file all documents according to the department filing system
     To maintain all operation equipment and reports any deficiency to the Front Office
    Manager
     To perform related duties and special projects as may be assigned
     To ensure that all working areas are clean and tidy.
     To add all guests requests to the Guest Service Center system and make follow up with
    the concerned departments
     To start the shift wearing the correct uniform and nametag
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Job requirements

    ➢ BSc/BA (Preferred Faculty of Tourism)
    ➢ Good English Language.
    ➢ Excellent communication skills.
    ➢ Excellent knowledge of MS Office.
    ➢ Presentable.
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Additional Information

About this company

SUNRISE Resorts & Cruises
SUNRISE Resorts & Cruises is one of the leading hotel chains in Egypt, currently owning and managing 20 resorts and 7 cruises scattered around the most exclusive spots. The resorts are located in Hurghada, Sharm El Sheikh and Alexandria, while the cruises are located in the wondrous ancient cities of Luxor and Aswan. SUNRISE is keen on offering a first-class luxury hospitality experience to offer you an unmatched vacation beyond your dreams. Immerse yourself in lavishly spacious and comfy rooms and suites, exquisite a la carte restaurants, splashing aqua parks and pools, mesmerizing views and more.
SUNRISE Resorts & Cruises was founded in 2002 by Hossam Gouda El Shaer, an Egyptian entrepreneur who brought with him years of experience in the tourism industry as well as a valuable heritage of one the oldest families in the field. Our founder’s extensive experience and his knowledge of the needs and requirements of guests and tourists were the key elements in launching an organization that has been constantly and consistently exceeding guests’ expectations.
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