Centro Global Solutions is a leader in providing outsourced customer contact management solutions and services in the business process outsourcing (“BPO”) arena. We provide an array of sophisticated customer contact management solutions to a wide range of clients: large, medium sized businesses, and public entities around the world. Our main focus is primarily the healthcare industry. We serve our clients through two geographic operating regions: the Americas (United States), and EMEA (Middle East and Africa). Our America’s and EMEA groups primarily provide customer contact management services (with an emphasis on inbound customer service and customer acquisitions), which includes customer assistance and product sales to our client’s customers. These services are delivered through multiple communications channels including phone, e-mail, Web, chat and social media. Our complete service offering helps our clients acquire, retain and increase the value of their customer relationships. With our delivery sites in competitive labor markets, we have developed a wide global reach to serve clients in the United States, Canada, Europe, The Middle East and Africa.
Our business strategy hinges on a couple of aspects: surpassing what our Clients may consider as “excellent” in every aspect of the business, hence our motto: “Where Excellence is the average”. We focus on building long-term client relationships, capitalizing on our skilled teams worldwide, leveraging our depth of relevant experience.
The other aspect is heavily investing in our people and environment, making our internal customer, employees, as happy as they can be so to make our external customers happier dealing with them.