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Customer Care and Sales Representative

Egypt - Cairo

Posted

11 1345
  • Job Role / Function

    Customer Service

  • Vacancies

    1

  • Years of Experience

    0 - 7

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Gender

    Female

  • Age

    Min: 24 - Max: 50

  • Employment Type

    Full time

  • Expiry date

    11 Jun 2022

Job description

    Docspert Health is looking for a qualified Customer Care and Sales Representative to join our team.

    Responsibilities

    - Support and provide service via phones, e-mails and Whatsapp as a receiver and caller and follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue ensuring full customer satisfaction.
    - Answer inbound calls and respond to customer requests to ensure customer satisfaction.
    - Use questioning, troubleshooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints.
    - Build customer interest in the services and products offered by the company and offers cross-selling and/or up-selling the company’s solutions, products, & services.
    - Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
    - Maintain the required knowledge level of the company’s products, services, & solutions and sticks to the agreed-on formal information sources to ensure delivering full and accurate information to the customer.
    - Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
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Job requirements

    -Female
    -University graduate.
    -1+ years of experience in the same position.
    -Hands-on experience in sales and customer support over the phone and an ability to deliver an excellent customer experience.
    -Knowledge of CRM software and MS Office (MS Excel in particular).
    -Very good written and spoken English.
    -Excellent communication and negotiation skills.
    -An ability to deliver projects and answer inquiries on time.
    -Business acumen with a problem-solving attitude.
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Additional Information

About this company

Docspert Health
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