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Customer Life - cycle Manager

Egypt - Cairo


12 863
  • Job Role / Function

    Sales & Business Development

  • Years of Experience


  • Career Level


  • Gender


  • Expiry date

    30 Nov 2022

Job description

    Be the first contact point for many customers, deliver a strong first impression and set the
    foundation for long term customer relationship
     Quarterback sales from lead to purchase; be the main point of contact for Microsoft’s
    customers, leading the sales strategy, overcoming objections and negotiating success Engage
    with small and medium businesses across industries , company sizes and types to determine
    their needs and identify opportunities to fulfill their needs with Microsoft’s leading cloud
     Obsess over Microsoft’s customers and prospects to deliver a world – class customer
    engagement experience
     Secure customer wins for Microsoft Cloud: Maximize up – sell and cross – sell opportunities
    collaborating with Solution Specialists
     Position competitive offerings and solutions in the context of customer needs and experiences
     Demonstrate verbally and in writing how customers can capture value and envision their future
    with Microsoft’s technologies
     Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering
    them through different criteria, e.g. BANT (budget, authority , need and timeline ) Meet and
    exceed targets for net – new revenue and sales pipeline ; accurately forecast sales pipeline and
    usage for the products and solutions in scope ; contact 200 leads and create 30 Opportunities
    per month ; maintain high daily activity , minimum -60-90 activities / day
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Job requirements

    4 – year degree preferred
     2-3 + years sales experience with a proven track record of success
     Familiarity with modern sales techniques and tools is a bonus, including experience from retal
    sales , corporate internships , or entrepreneurial programs
     Experience working with or selling Azure . Office 365 , Dynamics 365 or similar solutions
    preferred Sales / customer service relationship background , telephone experience preferred A
    self – starter with a track record of outstanding performance and achieving goals Strong
    interpersonal skills , excellent oral , written and verbal communications skills . Ability to
    successfully communicate with contacts via the phone , email , video and presentations
     Leverage social , digital , video , chat , phone and demonstration environments to effectively
    reach , sell to and manage Microsoft customers
     Collect feedback from customers and articulate it back to the business : “ Voice of customer “
     General knowledge of the IT industry , with the capacity to learn and retain knowledge about
    individual products and business solutions quickly and accurately Achievement and success –
    driven personality , motivated by performance rewards for exceeding annual sales goals through
    strategic sales leadership and strong cross
     Business collaboration
     Solid time management skills and ability to work independently or under supervision with a high
    level of integrity
     Experience using Microsoft Office Suite applications • Passion for cloud technologies and
    changing the world Language skills :
     English : Intermediate or Fluent ( verbal and written ) Supported market : Fluent or Native (
    verbal and written )
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Additional Information

About this company

Webhelp creates game-changing customer journeys.
As your global CX BPO partner, we design, deliver, and optimize unforgettable human experiences for today’s digital world.

Because brilliant brands demand brilliant experiences.
Their reputation and revenue depend on them.
Especially in a world where technology has integrated with every aspect of our lives, and people more and more look for a real, emotional connection, every step of the way.

Inspired by our vision of making business more human, we create exceptional brand advocacy and loyalty, helping the leaders of today and the unicorns of tomorrow thrive.

We are your virtual assistant, your Instagram post, your follow-up call, your save-the-day text.

From sales to service, and content moderation to credit management, we’re your end-to-end partner across all B2C and B2B customer journeys.
Our talented, imaginative brand ambassadors create incredible, seamless experiences, driving trusted, stronger relationships with your brand.

We put our +1300 clients at the heart of everything we do, and champion imagination and creativity in the ways we work and innovate, driven by a start-up mindset we're passionate to never lose.

Our +110,000 game-changers in more than 200 locations and over 55 countries are proud to bring their intelligence, empathy and expertise to the table every day.

And as a business born in the new economy, we don’t think in hardware or software, but mindware.
It’s in our DNA to continuously explore how today’s new and tomorrow’s next technology can best serve our people, our clients, and their customers.

Webhelp is currently owned by its management and GBL, a leading global investment holding.

More information can be found at

Our subsidiary company The Nest by Webhelp, is a growth-enabler of startups and scale-ups, supporting them in their customer experience approach. You can learn more at
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