Customer Service Coordinator

Egypt - Cairo

Posted

23 781
  • Job Role / Function

    Customer Service

  • Years of Experience

    0 - 2

  • Career Level

    Entry Level

  • Degree

    Bachelor

  • Gender

    Unspecified

  • Employment Type

    Full time

  • Expiry date

    20 Jun 2022

Job description

    - Proven customer support experience or experience as a Client Service Representative
    - Track record of over-achieving quota
    - Strong phone contact handling skills and active listening
    - Customer orientation and ability to adapt/respond to different types of characters
    - Excellent communication and presentation skills
    - Ability to multi-task, prioritize, and manage time effectively
    - Open and maintain customer accounts by recording account information
    - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    - Contribute to team effort by accomplishing related results as needed
    - Manage large amounts of incoming calls
    - Identify and assess customers' needs to achieve satisfaction
    - Build sustainable relationships of trust through open and interactive communication
    - Provide accurate, valid, and complete information by using the right methods/tools
    - Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
    - Keep records of customer interactions, process customer accounts, and file documents
    - Follow communication procedures, guidelines, and policies
    - Resolve customer complaints via phone, email, mail, or social media
    - Use telephones to reach out to customers and verify account information
    - Greet customers warmly and ascertain problem or reason for calling
    - Read from scripts
    - Handle changes in policies or renewals
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Additional Information

About this company

Jobzella.com
Jobzella.com is the First Professional Network in the Middle East and a network that is empowered by the first job aggregator in the Middle East as well as the only free online-course aggregator worldwide. As the first specialized marketplace and hub for courses and career advice for Arabic speaking communities worldwide, Jobzella is truly the one stop shop for professionals and companies in the Middle East.

Being everything but a traditional boring automated job board, Jobzella’s main focus is to create an easy to use interactive network of millions of professionals and companies providing millions of jobs, courses, events and services to the widest range of audiences in the Middle East region. With designing an open network free of restraints, limitations, roadblocks or restrictions of any kind, Jobzella prides itself on an all inclusive life changing user experience and on creating a network of true professionals and real companies dedicated to making the professional world more beneficial and more importantly, more Human.

Jobzella started with one main mission: To help each and every professional build his/her career and aspire to a better life. Jobzella’s unique state of the art technologies offer a digital world enabling every user to land endless career opportunities. Whether you are looking for an outstanding and professional online presence, building a great professional network, landing your dream job, boosting your skills by acquiring some degrees and certificates, getting career advices and services, or simply staying updated with all the best and latest career events, news, tips, and information, then you are in the right place with Jobzella.

As for businesses and educational institutions, Jobzella is continuously offering a wide range of products and services for all businesses, regardless of its size or industry. Jobzella is designed mainly to satisfy each and every possible need of recruiters, marketers, and sales professionals. Being the only specialized marketplace for jobs, courses, and all HR/Career related services and also being an open professional network has empowered Jobzella with endless targeting tools which ensure the highest return-on-investment (ROI) in the market.

Jobzella’s Timeline:

- 23 July 2013: Jobzella.com Launches
- 4 November 2013: Jobzella received its first angel investment round from KI Angels – Egypt.
- 15 September 2014: Series A round of investment and acquisition of Jobzella’s majority shares by Al Khaleej Training and Education Group – Kingdom of Saudi Arabia.
- 30 July 2015: Re-launching a totally new and revamped Jobzella 2.0 website.

Currently, Jobzella is part of Al Khaleej Training and Education Group’s companies. With over 5,000 employees, 80 locations all over the Middle East, more than 30 companies and foundations, and 11 international franchises, Al Khaleej is the biggest training and education network in the Middle East. Al Khaleej is one of the top 100 companies in The Kingdom of Saudi Arabia and has been named one of the top 500 companies in the Middle East region in 2014, according to Forbes Middle East.

Discover Jobzella Today and become a part of the Professional Networking revolution.
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