Customer Service technical support German
2022-10-17T12:30:08+00:00
Posted
-
Salary
15000 20000 Month
15,000 - 20,000 Unspecified -
Job Role / Function
Customer Service
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Manage others
Yes
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Vacancies
75
-
Years of Experience
0 - 3
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Career Level
Entry Level
-
Nationality
Egypt
-
Gender
Unspecified
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Age
Min: 18 - Max: 48
-
Employment Type
Full time
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Expiry date
16 Dec 2022
Job description
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Earn up to 15,000 Gross salary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job requirements
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(B1/C1) German language level and (B1) English level is a must.
Flexible with rotational shifts.
Graduates.
Ability to work in a time-critical environment.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Fluency in both written and speaking in language.
Benefits
Additional Information
About this company
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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