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Customer Service- VOX Cinema

Egypt - Cairo


42 1907
  • Job Role / Function

    Customer Service

  • Manage others


  • Years of Experience

    0 - 2

  • Career Level

    Entry Level

  • Degree


  • Nationality


  • Gender


  • Employment Type

    Full time

  • Expiry date

    22 Feb 2019

Job description

    To perform duties required in all departments at a consistently high service level whilst working within guidelines of MAF Cinemas policies and procedures.
    • Follow MAF Cinema’s Service Steps to deliver a consistent high level of service to all guests.
    • Extend courteous departures as guests leave the restaurant
    • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
    • Implement the MAF service steps.
    • Be familiar with the operation of Vista system and manual system procedures.
    • Respect all fellow team members and treat as equals.
    • Always provide assistance to others where possible regardless of which department is listed on the roster.
    Health & Safety:
    • Adhere to policies & procedures listed in MAF Cinemas health and safety management program to ensure a safe environment for guest, colleagues and self.
    Food Hygiene & Handling:
    • Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination
    Suggestive Selling & Upselling:
    • Utilize suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction.
    Cash Handling:
    • Adhere the MAF Cinema’s cash handling policies to ensure all guests receive the correct change and minimize unders/overs for each and every shift.
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Job requirements

    • • Previous F&B/Customer Service/Retail experience preferred.
    • Physically fit to perform required duties.
    • Able to read/write in English.
    • The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Be available to work night shifts, and on weekends and public holidays as per the roster.
    • Bachelors Degree
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Additional Information

About this company

Majid Al Futtaim
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