Customer Success Representative

New
Egypt - Cairo

Posted

2 94
  • Job Role / Function

    Customer Service

  • Years of Experience

    Unspecified

  • Career Level

    Mid Career / Senior

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

    Providing excellent customer support experience and helping customers achieve their
    desired goals.
    2. Researching, diagnosing, troubleshooting, and identifying solutions to resolve
    customers’ issues.
    3. Following standard procedures for proper escalation of unresolved issues to the
    appropriate internal teams' Requirements.
    4. Communicate effectively with both internal and external senior-level management
    to understand customer needs, maximize retention and growth, and communicate
    learnings.
    5. Communicate effectively with both internal and external senior-level management
    to understand customer needs, maximize retention and growth, and communicate
    learnings
    6 . Maintain existing customer success metrics and data as directed.
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Job requirements

    1. Prior Experience in Tech Support, Desktop Support, or a Similar Role.
    2. Basic Understanding of Website Creation and Website Builders.
    3. Basic Understanding Of Google Analytics, Google Tag Manager, Facebook Pixel
    4. Ability To Diagnose And Troubleshoot Basic Technical Issues.
    5. Ability to Provide Step-By-Step Technical Help, Both Written And Verbal.
    • 6. Attention to Detail and Good Problem-Solving Skills.
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Additional Information

About this company

Wuilt
The easy way to kickstart your business online in 5 minutes. Create a website or a store, add your details, and pick from our interactive website layouts.
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