This job is no longer accepting applications.
See More Jobs
Customer Support Associate-German-Monolingual- Smart Village
Cairo
Egypt - Cairo
Egypt
Egypt - Cairo
2022-04-20T14:50:08+00:00
Posted
-
Salary
10000 15000 Month
10,000 - 15,000 EGP - Egyptian Pound -
Job Role / Function
Customer Service
-
Vacancies
100
-
Years of Experience
0 - 2
-
Career Level
Entry Level
-
Gender
Unspecified
-
Employment Type
Full time
-
Expiry date
19 Jun 2022
Job description
-
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain broad knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Location: Smart Village
Job requirements
-
High school diploma with six plus months of customer service experience preferred
Courteous with strong customer service orientation
German B2/C1 + Graduates Only + Valid Visa Min 3 Months
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Ability to learn including strong problem solving skills
Dependable with proficient attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Benefits
-
Competitive salary:
Customer service German Only: 13,000 UP TO 14,000 EGP Gross.
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Access to training and development opportunities
Additional Information
About this company
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
Read More
Read Less
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
Browse More Jobs
- Jobs From Concentrix in Egypt
- Customer Support Associate German Monolingual/Smart Village Jobs in Egypt
- Customer Service Jobs in Egypt
- Full time Jobs in Egypt
- Entry Level Jobs in Egypt
- Jobs in Egypt
- Customer Support Associate German Monolingual/Smart Village Jobs in Cairo
- Customer Service Jobs in Cairo
- Full time Jobs in Cairo
- Entry Level Jobs in Cairo
- Jobs in Cairo
