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Customer Support Associate-German-Monolingual- Smart Village

Egypt - Cairo


1 931
  • Salary

    10,000 - 15,000 EGP - Egyptian Pound

  • Job Role / Function

    Customer Service

  • Vacancies


  • Years of Experience

    0 - 2

  • Career Level

    Entry Level

  • Gender


  • Employment Type

    Full time

  • Expiry date

    19 Jun 2022

Job description

    The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
    Essential Functions/Core Responsibilities
    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
    Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    Maintain broad knowledge of client products and/or services
    Prepare complete and accurate work including appropriately notating accounts as required
    Participate in activities designed to improve customer satisfaction and business performance
    Offer additional products and/or services
    Track, document and retrieve information in call tracking database
    Location: Smart Village
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Job requirements

    High school diploma with six plus months of customer service experience preferred
    Courteous with strong customer service orientation
    German B2/C1 + Graduates Only + Valid Visa Min 3 Months
    Strong computer navigation skills and PC Knowledge
    Ability to effectively communicate, both written and verbally
    Ability to learn including strong problem solving skills
    Dependable with proficient attention to detail
    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    Tolerance for repetitive work in a fast-paced, high production work environment
    Ability to work as a team member, as well as independently
    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    Able to rotate shifts, as needed
    Based on location and/or program, additional experience/skills may be required
    *Job requirements may vary by country and will not contravene any local laws
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    Competitive salary:
    Customer service German Only: 13,000 UP TO 14,000 EGP Gross.
    A bright, modern and exciting place to work, with excellent staff facilities
    Performance related pay
    Voluntary Medical plan
    Transportation allowance
    Life insurance
    Annual reward and recognition events
    Holiday pay
    Access to training and development opportunities
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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