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Salary
9000 10000 Month
9,000 - 10,000 EGP - Egyptian Pound -
Job Role / Function
Customer Service
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Manage others
No
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Vacancies
15
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Years of Experience
0 - 3
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Career Level
Entry Level
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Gender
Unspecified
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Employment Type
Full time
Job description
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Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
Work requires some judgment but is performed primarily according to standard procedures with close supervision
Provide responsive and competent customer support within a call center environment.
Ensure that all customer issues are resolved at the first instance.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Job requirements
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Excellent Command of the Greek Language.
Flexibility with the working hours.
Ability to work for overnight shifts.
Good Computer Skills.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Ability to navigate a computerized data entry system or other relevant systems
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability and willingness to provide pre-sales support.
Ability to promote and sell products or services.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
High school diploma with a minimum of 0-2 year customer service experience in a call center environment.
Equivalent education or experience may be substituted for any of the above.
Benefits
Additional Information
About this company
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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