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Customer Support Associate – English - Smart Village

Egypt - Cairo


15 968
  • Job Role / Function

    Customer Service

  • Manage others


  • Vacancies


  • Years of Experience

    0 - 2

  • Career Level

    Entry Level

  • Nationality


  • Gender


  • Employment Type

    Full time

  • Expiry date

    19 Jun 2022

Job description

    Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands. Specifically in Maadi and close areas
    As a Customer Service Advisor within our friendly and supportive team, you will be responsible for:

    handling incoming inquiries from English customers via the phone, email and on online,
    providing support for customers to effectively resolve their queries,
    using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
    updating our systems with complete and accurate details regarding your customer interactions.
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Job requirements

    Excellent English communication and interpersonal skills (written & verbal)
    High school diploma
    3 -6 six months of relevant Customer Service experience (preferred)
    Highly motivated and strong work ethic.
    Courteous, friendly, and professional manner
    Strong computer skills and attention to detail
    Ability to work to deadlines and targets
    Flexibility in your approach to work to meet the changing needs of the business
    Ability to work as a team member, as well as independently
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    Competitive salary
    Customer Service English 6,000 to 7,500 EGP Gross.
    A bright, modern and exciting place to work, with excellent staff facilities
    Performance related pay
    Voluntary Medical plan
    Transportation allowance
    Life insurance
    Annual reward and recognition events
    Holiday pay
    Access to training and development opportunities
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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