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Job Role / Function
Customer Service
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Manage others
No
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Vacancies
100
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Years of Experience
0 - 5
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Career Level
Entry Level
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Degree
Bachelor
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Nationality
Egypt
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Gender
Unspecified
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Employment Type
Full time
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Expiry date
20 Jun 2022
Job description
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Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Typically would not have sales goals/quotas.
Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
Work requires some judgment but is performed primarily according to standard procedures with close supervision
Provide responsive and competent customer support within a call center environment.
Ensure that all customer issues are resolved at the first instance.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Job requirements
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Fluency in German.
Flexible with rotational shifts.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Ability to navigate a computerized data entry system or other relevant systems
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability and willingness to provide pre-sales support.
Ability to promote and sell products or services.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
Benefits
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Competitive salary
Customer Service German Only 13,000 to 15,000 EGP Gross.
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Transportation allowance
Life insurance
Annual reward and recognition events
Holiday pay
Access to training and development opportunities
Additional Information
About this company
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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