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Customer Support Associate –German/Bilingual-Smart Village

Egypt - Giza


4 891
  • Salary

    10,000 - 15,000 EGP - Egyptian Pound

  • Job Role / Function

    Customer Service

  • Vacancies


  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Education


  • Gender


  • Employment Type

    Full time

  • Expiry date

    21 Jun 2022

Job description

    Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
    Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
    Typically would not have sales goals/quotas.
    Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
    Work requires some judgment but is performed primarily according to standard procedures with close supervision
    Provide responsive and competent customer support within a call center environment.
    Ensure that all customer issues are resolved at the first instance.
    May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
    Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
    Deliver and exceed customer-specified service levels for handle time.
    Learn, understand, retain and regularly update and demonstrate product/process knowledge.
    Track, document and retrieve information in call tracking database.
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Job requirements

    Fluency in German.
    Flexible with rotational shifts.
    Skill in providing an exceptional customer experience.
    Skill in verbal and written communication to analyze, interpret and address customer needs.
    Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
    Ability to work in a time critical environment.
    Ability to navigate a computerized data entry system or other relevant systems
    Ability to be flexible and quickly adapt to changing business needs and processes.
    Ability and willingness to provide pre-sales support.
    Ability to promote and sell products or services.
    Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
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    Competitive salary
    Customer Service German and English 14,000 to 16,000 EGP Gross.
    A bright, modern and exciting place to work, with excellent staff facilities
    Performance related pay
    Voluntary Medical plan
    Transportation allowance
    Life insurance
    Annual reward and recognition events
    Holiday pay
    Access to training and development opportunities
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Additional Information

About this company

Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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