ERP Technical support specialist

New
Egypt - Cairo

Posted

0 35
  • Job Role / Function

    Information Technology

  • Years of Experience

    2 - 4

  • Career Level

    Mid Career / Senior

  • Gender

    Unspecified

  • Expiry date

    30 Nov 2022

Job description

    Responsible for the customer support experience.
    Own, troubleshoot and solve customer technical issues, using collaboration,
    troubleshooting best practices and transparency within and across teams (e.g.
    swarming)
    Identify cases that require escalation (either technically or strategically)
    Create and maintain incident management requests to product group or engineering
    group
    Contribute to case deflection initiatives, automation, and other digital self-help assets
    to improve customer and engineer experience
    Provide ramp activities, knowledge sharing, technical coaching, and mentoring
    Drive technical collaboration and engagement outside of CSS (Product Engineering
    teams, Services, Support, Regions)
    Lead or participate in building communities with peer delivery roles; may be workload
    or specialty specific
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Job requirements

    2+ years in a customer facing service role in any capacity
    Strong customer service background, accurate and logical problem solving
    2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP,
    Oracle ERP Cloud, Epicor, and, or related
    2+ years of experience in ERP working in one or more of the following Supply Chain
    Management areas:
    Sales order and Purchase order processing
    Manufacturing and Master planning
    Inventory and Warehouse management
    Inventory costing
    Transportation management
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Additional Information

About this company

Concentrix
Great experiences don't happen by chance. They are the result of inspired thinking and design that transforms the mundane into something memorable.

Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.
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