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Fashion Consultant / Beauty Consultant

Egypt - Cairo

Posted

0 17
  • Job Role / Function

    Art/Design/Creative

  • Years of Experience

    1 - 3

  • Career Level

    Entry Level

  • Gender

    Unspecified

Job description

    Drive the business
     Represent the brand by communicating its values and philosophy though all activities and
    interactions with customers and other team members
     Collaborate with team members and maintain positive relationships to develop a constructive
    work environment
     Achieve individual and collective sales targets and ensure all sales and operational policies
    and procedures are followed and maintained.
     Maintain and understand customer purchasing patterns and behaviors, and utilize this
    database to engage and build strong relationships with customers to encourage future selling
    opportunities
     Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new
    customer acquisition
     Stay abreast of latest fashion trends, social media campaigns, products and competitor, the
    brand’s different online (website, app and social media) offerings and activities and promote
    them with customers
     Participate to the brand’s events when required inside or outside the store
     Customer Centricity
     Take ownership of the customer’s experience by delivering an exceptional service and
    bringing to life the brand’s customer journey at all different touchpoints (physical and digital)
    through building rapport, sharing product knowledge and expert’s advice, proactively catering
    to customers’ needs, interests and preferences
     Use impactful storytelling with customers to maximize their experience through education and
    entertainment

     Communicate with customers to assess their needs, provide assistance in satisfying those
    needs and meeting or surpassing customers’ expectations.
     Use clienteling techniques and tools to connect virtually with customers, build a one-on-one
    relationship based on trust and human touch and drive loyalty. Such techniques and tools
    include messaging, (virtual) shopping appointments, etc.
     Operational Excellence
     Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in
    terms of time and quality
     Managing and creating effective and efficient clientele data reporting and analytics, while also
    maintaining accuracy of data collection.
     Maintain all operating standards by ensuring stock replenishment and organising display as
    per the brand’s VM guidelines
     Demonstrate a strong understanding and leverage available technology tools when available
    to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)
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Job requirements

    ○ Graduate
    ○ Good English Language
    ○ Min 1 year of Experience
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Additional Information

About this company

Chalhoub Group
We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years.

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere. Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

With a growing workforce of more than 14,000 people, implemented in 14 countries, as well as operating over 700 retail stores, our Group's success is attributed to its most valued asset: highly skilled and dedicated teams.
Professionalism and passion are what fuel Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into our business, our Group was awarded in 2018, for the sixth consecutive year, the CSR Label from the Dubai Chamber of Commerce. Our Group has been a member of the United Nations Global Compact Community since 2014 and signatory of the Women's Empowerment Principles (WEP).
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